Frequently Asked Questions

Resilience Coaching

What are the qualifications of TSC’s resilience coaches?

Our coaches are mostly from social work, counselling and psychology background.
Their professional certification and accreditation include:

  • Master of Social Work
  • Master of Counselling
  • Master of Arts (Applied Psychology)
  • Master of Human Capital Management
  • Master of Medical Science in Human Nutrition

Other additional qualification include:

  • Certified Practitioner of Neuro-Linguistic Programming, Society of NLP
  • Certified Coach, International Coaching Federation
  • Certified Coach, Enterprise Coaching Programme

They are also accredited members of professional agencies such as Singapore Association for Counselling (SAC) and Singapore Association of Social Workers (SASW).

What do I need to prepare prior to the online coaching sessions?

You are responsible for ensuring that you will be at a conducive environment for uninterrupted sessions. You should also ensure that you have a stable internet connection and digital facilities for the online sessions.

You are also expected to turn on the video and audio Zoom functions during the sessions.

What can I expect at the first online coaching session?

In your first session, the coach will ask questions about you, your goals, current situation and strengths. The information will help him understand your coaching goals and how he might be able to support you.

During the coaching sessions, be prepared to:

  • Be open
  • Ask questions
  • Be honest about your thoughts and feelings
How long is a coaching session and the frequency of the sessions?

An online coaching session normally lasts about 1 hour. However, the first coaching session might be longer.

For the first 3-4 sessions, we recommend weekly sessions to build momentum and set the foundation.

Subsequent sessions might be spaced out intentionally over 2 weeks to once a month, depending on coaching objectives and the needed momentum for optimal outcome.

* Coaching Frequency is ultimately based on client’s coaching needs and jointly decided after discussion with client.

* Coaching Frequency is also reviewed based on coaching needs, with the aim of helping clients gain competency and confidence over time.

* Optional personal coaching app: Between the online coaching appointments, the coach gets real-time updates on your progress through the coaching app and do a mid-week check-in with you via the app.

Are children and youths suitable for the online coaching?

TSC attends to those aged 21 and above for individual work.

Parents/caregivers keen on enrolling your child (below aged 21),
we are open to work with you on one condition:

You must participate in the coaching for family work (via individual or joint sessions with your child).

  • The resilience coach will discuss the arrangements for joint and individual sessions with you and your child. Recommendations would vary according to coaching goals, your family life stage and child’s developmental needs.
  • As a caregiver, it is also important that you look after your emotional resilience to care effectively for your children.
  • Through your active participation, you’re also normalising and modeling for your child help-seeking behaviour, removing psychological barriers and embracing growth.
Can I re-schedule my coaching session?

We understand that schedules sometimes change and unexpected urgent events crop up. You can change your appointment time. However, we require a minimum of two full business days’ notice (minimum 48 hours) because your appointment time is especially reserved for you. This notice allows us to make your appointment available to someone else.

By business hours, we mean we need to know two business days before your scheduled appointment time.

For exampleif your scheduled appointment is Thursday at 2 p.m., you will need to contact TSC by phone before 2 p.m. on Tuesday at the latest.

A full session fee will be charged if an appointment is missed, forgotten about, or cancelled at short notice (i.e. less than 48 business hrs notice).

Please note that the notice period for cancellation is: Monday – Friday, 9.30am – 5.30pm (except for closure on public holidays).

What are the charges and payment mode?

The Synergy Collective (TSC) is a registered private entity and not funded by any agency. Our professional fees are:

  • S$ 250 per session (4-Sessions Package: S$ 1,000)
  • S$ 180 per session (6-Ssessions Package: S$ 1,080)
  • S$ 150 per session (8-Sessions Package: S$ 1,200. Most popular package)
  • Promo Trial Session: S$80 (U.P S$100)

A S$80 rebate will be deducted from Package fee if you take up Trial session.

Payment is expected before the sessions. Payable directly to TSC through Bank Transfer and PayNow.

Can I pay my package fees by instalments?

Feel free to discuss your situation with us. We’re open to work out the details with you.

Confidentiality: Who would know if I come in for online coaching?

The code of ethics for the Coaches considers your information to be confidential. No content of the sessions, verbal or written may be shared with another party without your/your legal guardians’ written consent. However, these are some exceptions:

a) Suicidality and Potential Harm
If Client discloses a plan or threat to harm self and/or others, the Coach must notify Client’s family and appropriate state agencies.

b) Abuse of Children and Vulnerable Adults
If Client discloses, or it is suspected, that there is abuse or harmful neglect of children or vulnerable adults, the Coach must report to the appropriate state agencies.

c) Abuse of Controlled Substances / Illegal Drugs Consumption
If the Client is assessed to be abusing controlled substances and/or consuming illegal drugs, the Coach must report to the appropriate state agencies.

d) Company: Employment Assistance Programme (EAP)
Employers who referred the Clients are given summarised reports that include: dates/times of service, types of issues, etc.

e) Court Orders
In cases where a court order has been issued and records have been subpoenaed, the Coach has the legal responsibility to comply.

Can Singapore citizens residing overseas take up coaching with TSC?

Certainly! TSC uses the (zoom) online platform. As long as you have a good internet connection and digital facilities, we can still connect.

Can non-Singapore citizens take up coaching with TSC?

Certainly! Geographical boundaries and nationalities should not limit learning. In fact, cross-cultural coaching can lay amazing foundation for developing cultural competency which is a critical skill in many social and work settings.

Resilience Consult

What are the qualifications of TSC’s mental health coaches?

All our mental health coaches have minimally

  • Master of Counselling
  • Master of Arts (Applied Psychology)
  • Master of Social Work and
  • Graduate Diploma in Professional Counselling

They are also accredited members of professional agencies such as:

  • Singapore Association for Counselling (SAC)
  • Singapore Association of Social Workers (SASW)

In addition, different coaches are certified practitioners in various psychotherapy practices such as:

  • Choice Theory / Reality Therapy
  • Cognitive-Behaviour Therapy
  • Solution-Focused Brief Therapy
What do I need to prepare prior to the online consult sessions?

You are responsible for ensuring that you will be at a conducive environment for uninterrupted sessions. You should also ensure that you have a stable internet connection and digital facilities for the online sessions.

You are also expected to turn on the video and audio Zoom functions during the sessions.

What can I expect at the first online consult session?

In your session, the mental health coach will process with you your responses in the Resilience Consult questionnaire you’ve completed.

During the Resilience Consult, your Mental Health Coach might clarify:

  • Why you sought help and hope to achieve from the consult
  • Your current symptoms
    (frequency, duration and intensity of the symptoms you’re experiencing)
  • Your current situation

The information will help him or her make an initial assessment of your situation and how he/she might be able to support you.

During the consult, be prepared to:

  • Be open
  • Ask questions
  • Be honest about your thoughts and feelings
How long is a consult session?

A consult session normally lasts 30 to 45 minutes according to each one’s needs and readiness.

How many sessions do I need?

Some clients need only one session to discover what they need to do to improve their current situations. There are also clients who have found the online consult session to be helpful and request for more.

We believe clients can play an active role in determining how many sessions you need, depending on your goals and level of distress.

For clients who would benefit more from regular and deeper work on building your resilience muscles, we recommend that you consider taking up our Resilience Coaching instead. While we make the recommendations, you are ultimately in control on which options work for you.

Is the online consult suitable for all?

Online consult is a brief consultation and is not the appropriate platform to immediately resolve an acute distress or an enduring mental health illness.

However, if you are unsure about your symptoms or where to seek help, we can discuss and explore with you the possible support you might need.

If you feel you are in crisis or are in danger of harming yourself, it is crucial for you to contact the emergency services for help or go to your nearest hospital’s A&E Department.

Please see the Emergency Contacts resource list for crisis support.

If you feel that you need deeper work in addressing your acute distress or enduring mental health illness, you might want to explore our Resilience Coaching.

If you are unsure, you may book Resilience Consult first to clarify the support types you need.

Are children and youths suitable for the online consult?

TSC attends to those aged 21 and above for individual work.
Those below age 21 would require consent from a parent/legal guardian.

For parents/caregivers who are concerned about your children’s condition, you are encouraged to take up the online consult for yourself.

As a caregiver, it is also important that you look after your emotional well-being to care effectively for your children.

You may also want to consider exploring our Parenting Coaching.

Can I re-schedule my consult session?

We understand that schedules sometimes change and unexpected urgent events crop up. You can change your appointment time. However, we require a minimum of two full business days’ notice (minimum 48 hours) because your appointment time is especially reserved for you. This notice allows us to make your appointment available to someone else.

By business hours, we mean we need to know two business days before your scheduled appointment time.

For exampleif your scheduled appointment is Thursday at 2 p.m., you will need to contact TSC by phone before 2 p.m. on Tuesday at the latest.

A full session fee will be charged if an appointment is missed, forgotten about, or cancelled at short notice (i.e. less than 48 business hrs notice).

Please note that the notice period for cancellation is: Monday – Friday, 9.30am – 5.30pm (except for closure on public holidays).

What are the charges and payment mode?

The Synergy Collective (TSC) is a registered private entity and not funded by any agency. We are charging a nominal fee of S$30 for each online consult session.

Payment is expected before the sessions. Payable directly to TSC through Bank Transfer and PayNow.

Confidentiality: Who would know if I come in for online consult?

The code of ethics for the Coaches considers your information to be confidential. No content of the sessions, verbal or written may be shared with another party without your/your legal guardians’ written consent. However, these are some exceptions:
a) Suicidality and Potential Harm
If Client discloses a plan or threat to harm self and/or others, the Coach must notify Client’s family and appropriate state agencies.

b) Abuse of Children and Vulnerable Adults
If Client discloses, or it is suspected, that there is abuse or harmful neglect of children or vulnerable adults, the Coach must report to the appropriate state agencies.

c) Abuse of Controlled Substances / Illegal Drugs Consumption
If the Client is assessed to be abusing controlled substances and/or consuming illegal drugs, the Coach must report to the appropriate state agencies.

d) Company: Employment Assistance Programme (EAP)
Employers who referred the Clients are given summarised reports that include: dates/times of service, types of issues, etc.

e) Court Orders
In cases where a court order has been issued and records have been subpoenaed, the Coach has the legal responsibility to comply.

Can Singapore citizens residing overseas take up consult with TSC?

Certainly! TSC uses the (zoom) online platform. As long as you have a good internet connection and digital facilities, we can still connect.

Can non-Singapore citizens take up consult with TSC?

Certainly! However, if you need specific advice regarding formal support system from your home countries, there might be some limitations to what we know. Nonetheless, we can still explore with you where and how you might access those support or discover other alternatives.

Resilience Courses

What are the qualifications of TSC trainers/facilitators?

TSC comprises of professionals from different disciplines such as healthcare, mental health, counselling, social work, nutrition and child development.

Their professional certification and accreditation include:

  • Master of Social Work
  • Master of Counselling
  • Master of Arts (Applied Psychology)
  • Master of Human Capital Management
  • Master of Medical Science in Human Nutrition
  • Certified Practitioner of Neuro-Linguistic Programming, Society of NLP
  • Certified Coach, International Coaching Federation
  • Certified Coach, Enterprise Coaching Programme
What do I need to prepare prior to the session(s)?

You are responsible for ensuring that you will be at a conducive environment for uninterrupted sessions. You should also ensure that you have a stable internet connection and digital facilities for the online session(s).

You are also expected to turn on the video and audio Zoom functions during the sessions to enhance participation.

For courses that are run over a few modules, questions, video clips and reading materials are shared for you to bring your reflection and clarification to the following session for more fruitful learning.

Can I change my course booking?

Most of our courses are designed with certain group dynamics for learning. No changes are allowed once your booking has been confirmed, unless supported with valid reasons such as emergencies.

What are the course fees and payment mode?

The Synergy Collective (TSC) is a registered private entity and not funded by any agency. Course fees are stated at TSC website and in the respective course materials.

Payment is expected before the courses. Payable directly to TSC through Bank Transfer and PayNow.

Can Singapore citizens residing overseas take up courses with TSC?

Certainly! TSC uses the (zoom) online platform. As long as you have a good internet connection and digital facilities, we can still connect.

Can non-Singapore citizens take up courses with TSC?

Certainly! Singapore is a melting pot of many cultures. Having participants from different cultural backgrounds makes the learning more vibrant.

Can I request for customised course(s) for my group/community/agency?

We would like to explore more with you to identify your training needs before sharing our recommendations.

Feel free to drop us a note in the Contact Form or simply whatsapp us first by clicking the green whatsapp button on the bottom right corner.

1
Chat with us on WhatsApp
Hi, how can I help you?
(Press green button to start connecting with us)